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Delivery

Parcels and Delivery

Your parcel delivery

  • Packages are generally dispatched same or next day after receipt of payment and are shipped via your chosen method with tracking and drop-off with signature.
  • Shipping fees include handling and packing fees as well as postage costs.
  • Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. You can see the delivery cost in your cart, when you choose your delivery address and delivery method.

DELIVERY TIME and COST

  • Please ask our Customer Support for correct delivery time before placing your order if it is important for you.
  • You will see the delivery cost when you choose your delivery address.

Delivery time for Ellen Wille wigs

  • Some Ellen Wille wigs are located in Germany warehouse, some of them are located in Fulfilment Warehouse in Bulgaria. Ellen Wille wigs located in Fulfilment warehouse are dispatched same or next day to your destination. Ellen Wille wigs located in Germany warehouse are firstly delivered to Fulfilment warehouse(7 working days), and then shipped to your destination. Delivery time to your destination depends on your chosen delivery method.

Delivery for Gisela Mayer wigs

  • Some Gisela Mayer wigs are located in Germany warehouse, some of them are located in Fulfilment Warehouse in Bulgaria. Items located in Fulfilment warehouse are dispatched same or next day to your destination. Shipments of wigs available in Germany warehouse in general are first sent to Fulfilment house - I takes 7 working days, and are shipped from Fulfilment warehouse to your destination in the same day, when item arrives in Fulfilment warehouse. Delivery time to your destination depends on your chosen delivery method.
  • If your order contains only Gisela Mayer wigs, there is also available option for 7 days delivery with UPS. Please choose this one if you like to speed up your delivery. This option costs between 12.10 til 29 Euro per parcel depending on your location.  (This option is only available for Gisela Mayer wigs. Please do not choose this one if your cart contain Ellen Wille wigs.)

FREE DELIVERY

  • All orders over 120 Euro are classified for our gift for you - FREE DELIVERY.
  • If your order in total without delivery cost is over 120 Euro, you will have option to choose free delivery. You will see delivery cost in your cart, depending on your chosen delivery method and address and next row will contain discount with amount of the delivery cost. So your delivery will be FREE for you.
  • All FREE deliveries are sent worldwide with BG post with tracking number from Fulfilment warehouse in Bulgaria. Free Delivery time worldwide depends on your destination, but it is in general between 9 and 27 days.
  • Sometimes, on our choice to save delivery time, we could send you 2(two) or more parcels from different warehouses without any additional cost for you.

General Advices

  • We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
  • Special care is taken to protect fragile objects.
  • All Boxes are amply sized and your items are well-protected.

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